Email

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We will reply to your email within one working day.

Postal Address

QER Ltd
Quality House
Reedlands Rd
WORKINGTON
CA14 3YF
United Kingdom 

Telephone

Please contact us by email.
We always reply by the end of the next working day.

Guarantee Returns

If you have a problem with one of our products, and want to return it under the guarantee for an exchange item, please send to the above address and include your proof of purchase plus some ID, preferably your paypal address so we can locate your original purchase in our records.
Please state whether you you want an exchange or a refund (for returns within 30 days)

Guarantee of Service

If you find you are not getting the service you deserve, this is my personal number.
I will expect you to have tried normal channels first.
Please do not phone at weekends, public holidays, or in the middle of the night.
Please respect my privacy.

TO EMPHASISE:
This is NOT a general enquiry line.
We are an internet company, we do not accept phone calls.
This is my personal phone number for any unresolved problem when you have already placed an order and you have already waited one full day without a reply (week-ends and bank holidays excluded).
This my area code: 07833. You must have already:
* Placed an order
AND
* Emailed us and waited at least one full working day for a reply.
This the rest of the number: 927814.  Please respect my privacy.
This number is for no purpose other than as stated.
I will not answer any queries other than as stated.
Persons abusing the correct use of this facility will not be treated courteously.

Eddie Maughan B.Sc.
(Director)

 

 

Our happy customers


"Thanks worked a treat....";
(eBay ID j*******at)

"Well done guys! Received the item in under 24hrs, Part fitted and everything 100%."
(eBay ID b******11)

"Thanks item works perfectly as described."
(eBay ID m******12)

"Very good many thanks."
(eBay ID i********38)

Read more customer comments
Customer satisfaction guarantee

Customer Satisfaction
Guarantee to our customers

All products and services carry a full 1 year guarantee.
If a fault should develop at any time over the 12 month period, simply return for a free replacement or repair.

If, for any reason, you are unhappy with your purchase on receipt, simply return within 30 days for a full refund including P&P.